Refund policy

Last Updated: October 26, 2026

This Return & Refund Policy explains the conditions and procedures for returns and refunds for purchases made through the Csmaxi website.

This policy is subject to applicable consumer protection laws, including the Australian Consumer Law where applicable. Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be excluded or limited.

30-Day Change-of-Mind Return Window

Csmaxi offers a standard change-of-mind return window of 30 calendar days from the date the item is delivered. Please contact us within this period to request a standard change-of-mind return.

For a standard change-of-mind return, the item must be unused and in the same condition as when received. Proof of purchase, such as an order number or order confirmation email, is required.

Where reasonably possible, please include the original packaging and all included components. Missing packaging or components may affect the handling of a standard change-of-mind return, subject to applicable law.

This 30-day window and the conditions above apply only to our standard change-of-mind return policy. They do not limit any consumer guarantees, rights, or remedies available under applicable law for defective, damaged, incorrectly supplied, or otherwise non-compliant goods.

How to Request a Return

For a standard change-of-mind return, email hello@csmaxi.com within the applicable return period. Please include your order number, the email address associated with your order, and the reason for your request.

Our customer support team will provide you with relevant return instructions, including the return method and the return shipping address. When processing a standard return, please follow these instructions as closely as possible so that we can accurately identify and properly handle your return.

Where a return shipment is required, we recommend using a trackable shipping service and keeping your shipping receipt and tracking information until the matter has been resolved.

Return Shipping Costs

Change-of-Mind Returns

For standard returns due to a change of mind, customer preference, ordering by mistake, or no longer wanting an item, the customer is responsible for the applicable return shipping costs, subject to applicable law.

Damaged, Defective, Incorrect, or Non-Compliant Items

If an item arrives damaged, defective, incorrect, or otherwise does not meet applicable requirements, please contact us at hello@csmaxi.com as soon as reasonably possible. Please include your order number and, where available, clear photographs of the item, its packaging, and the shipping label. This information can help us assess the issue and determine the appropriate next steps.

We will review the circumstances and explain the available resolution process. Depending on the issue and applicable law, the appropriate remedy may include a repair, replacement, refund, assistance with return shipping, or another remedy required or available under applicable law. Where applicable, Csmaxi will arrange or cover the relevant return shipping costs in accordance with the circumstances and applicable law.

Contacting us promptly helps us investigate the issue but does not limit any consumer guarantees, rights, or remedies available under applicable law.

Exchanges

We do not offer direct item-for-item exchanges as a standard service. If you would like a different item, you may request an eligible change-of-mind return under this policy and place a separate order.

This standard exchange procedure does not limit any repair, replacement, refund, or other remedy available or required under applicable law.

Refund Inspection and Processing

Where a standard change-of-mind return requires the item to be sent back for inspection, we will review the returned item and communicate the outcome and any applicable refund arrangements by email.

For an approved standard change-of-mind return, we aim to process the refund within 1–3 days after the returned item has been received and inspected. This is our target for processing the refund, not the time it may take for the funds to appear in your account. Applicable legal refund obligations and time limits continue to apply.

Refunds will generally be issued to the original payment method, unless another method is agreed upon or required by applicable law. After a refund is issued, your bank, card issuer, or other payment provider may require additional time to make the funds available. These processing times vary by provider.

If you have questions about your refund status, please contact us at hello@csmaxi.com.

Restocking Fee

Csmaxi does not charge a restocking fee for eligible returns.

Return Address and Instructions

Please contact our customer support team before sending a standard return, where practicable. Our team will confirm the applicable return method and destination.

Our business contact address is:

Csmaxi
167 Burton Road
Paralowie, SA 5108
Australia

This business contact address is not necessarily the return destination for your order. Do not send a returned item to this address unless our customer support team has specifically confirmed it as the applicable return destination.

Please include your order number and any return reference details in the package where requested.

Contact Information

For questions about returns, refunds, or an issue with an item, please contact Csmaxi using the details below.

Store Name
Csmaxi

Website
https://www.csmaxi.com/

Customer Support Email
hello@csmaxi.com

Customer Support Phone
+61 8 8285 1480

Business Contact Address
167 Burton Road
Paralowie, SA 5108
Australia

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed